Manages guest check-ins and check-outs, handles reservations, and provides customer service.
*Guest Check-In and Check-Out: Greeting guests, handling check-in/check-out processes, and ensuring all necessary information is accurately recorded.
*Reservations Management: Managing room reservations, including new bookings, cancellations, and modifications.
*Customer Service: Addressing guest inquiries, concerns, and requests in a courteous and efficient manner.
*Payment Handling: Processing payments, issuing receipts, and managing guest accounts.
*Information Provision: Providing guests with information about hotel services, amenities, local attractions, and directions.
*Communication: Coordinating with other hotel departments to fulfill guest requests and ensure a seamless experience.